Refund policy

Return & Refund Policy

We do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we've got you covered. Please contact us within 7 days of delivery at holyheartthreads@gmail.com with:

• A photo of the damaged or defective item
• Your order number

We'll make it right by sending a replacement or issuing a full refund — no need to return the item.

Lost Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days and we'll work with the carrier to resolve the issue.

Important Notes

• We are not responsible for delays caused by the shipping carrier.
• Refunds are issued to the original payment method and may take 5-10 business days to appear.

For any questions, please contact us at holyheartthreads@gmail.com.